At our clinic, we prioritize providing the highest quality of care tailored to your specific needs. To achieve this, our initial appointment is dedicated to a comprehensive assessment. This thorough evaluation allows us to fully understand your condition and ensures that any treatment plan we create is both accurate and effective.

Following this first appointment, your specialist will carefully review your case, consider various treatment options, and develop a personalized management plan. Additionally, on your second appointment, we take the time to educate you about your diagnosis and the reasoning behind our proposed approach. We believe it’s crucial for you to fully understand your condition and the steps we plan to take before commencing any treatment. This is for your safety and by law as we require your fully informed consent.

Given the importance of this detailed assessment and the time required to do it properly, treatment is typically scheduled for your second appointment. However, we understand that in some cases, immediate care may be necessary. For such situations, we offer an emergency consultation option, where treatment can be provided during the first visit. Due to the additional time and urgency involved, there is a higher fee for this service.

This structured approach ensures that you receive the best possible care, with a clear understanding of the treatment plan and its objectives.

From severe, debilitating pain to everyday aches and stiffness, our expertise spans a wide spectrum of conditions.

Our extensive experience encompasses thousands of patients treated for a diverse range of injuries and dysfunctional patterns, including:

– Generalised aches and pains
– Joint pains, including hip and knee pain from osteoarthritis
– Elbow pain and tennis elbow (lateral epicondylitis)
– Acute and chronic backache, back pain
– Lumbago
– Sciatica
– Mechanical neck pain
– Migraine prevention
– Headache arising from the neck (cervicogenic)
– Shoulder complaints (dysfunction, disorders, and pain)
– Rotator cuff injuries, disease, or disorders
– Soft tissue disorders of the shoulder
– Minor sports injuries
– Ankle sprain
– Muscle spasms
– Cramp
– Plantar fasciitis
– Tension and inability to relax

If we determine that your specific condition would be better addressed by another professional, we will gladly refer you to someone who can provide the appropriate care.

If you’re unsure whether we can address your particular condition or symptoms, please feel free to contact us before your initial assessment. Our HH therapists are here to answer any questions or concerns you may have.

We are registered with most insurers. For the majority of insurance providers, we will bill you directly for our services and provide you with an invoice for reimbursement. Please note that it is your responsibility to ensure your coverage includes our services.

Be aware that reimbursement rates vary among insurers. Depending on your insurance plan, you may be eligible for either our premium service or our express service. If you are unsure, please discuss this with us prior to booking an appointment.

Our team comprises of highly qualified chiropractors and massage therapists.

All our chiropractors are officially registered with the General Chiropractic Council (GCC), the governing body within the U.K. It is illegal to use the term “chiropractor” without official registration.

Chiropractors undergo extensive training, earning a master’s degree over 4-5 years.

While official titles hold significance, they do not solely determine the quality of a specialist. Just as in any profession, there exist both exemplary and subpar practitioners—distinguishing between them is essential. At Hirschmann Health, our specialists surpass the limitations of mere titles. Their extensive experience, qualifications, and expertise ensure that you receive exceptional care, guaranteeing your safety and well-being at every step of your journey with us.

To ensure consistency in treatments and service quality across all clinics, we provide additional in-house training. This guarantees that regardless of the clinic you visit, you’ll receive the same exceptional experience. Our therapists exceed their CPD (Continued Professional Development) requirements set by regulatory bodies, allowing them to offer a wider range of treatments and services at a consistently high standard.

No, there is no need for you to undress.

We conduct assessments and treatments while you remain fully clothed.

We do suggest wearing comfortable, sporty attire that allows for easy movement, although this is not mandatory

In most cases, No, you do not need a referral to visit us. Our specialists are highly qualified to assess and diagnose you without requiring referrals. You can seek our services directly and receive prompt diagnosis and treatment.

Should scans or additional investigations be necessary, we can facilitate referrals for you. If we determine that your condition falls outside our scope of treatment, we will refer you to the appropriate professionals for further care.

Please be advised that if you plan to claim your expenses through insurance, a referral may be necessary, although this requirement can vary based on your policy. It is important to verify with your insurance provider to ensure that your care with us is covered under your policy. Ultimately, it is your responsibility to ensure that you have the appropriate coverage for your treatment with us.

We work with a private company nearby. We don’t offer inhouse x-ray services.

Cancellation Policy:
Please be aware that we have a Very strict 24-hour cancellation policy.
If you fail to cancel/reschedule your appointment less than 24 hours beforehand, 100% of the appointment value will automatically be deducted — this applies to late and missed appointments.
If genuine Illness or bereavement has occurred, we will require official documentation confirming this, (Doctors note/Death certificate). If this cannot be provided, the appointment will be charged in full.
We understand life can get in the way and you may forget appointments, this is why we have a reminder system in place to help avoid you missing out.
If using a voucher, Once booked, these cannot be changed, altered, or refunded.
If the first initial Consultation/appointment Is missed, the second is made null and void.
By giving us enough notice you don’t miss out, and someone else can have the slot.
If you are running late by more than 5 minutes to any session, clinically this means we are unable to fulfil care appropriately — your session on this basis will need rebooking and will fall under our terms of a missed appointment. If you have turned up late, we may have a gap available to fit you in — but this cannot be guaranteed.
If your appointment is online, It is your responsibility to ensure your internet and equipment is ready for your appointment to take place, if the appointment cannot be performed due to technical difficulties, this will fall under our terms of a missed appointment and will be charged.
Insurance Appointments: If you are covering the cost of your care with insurance, we take a refundable deposit directly from you (1 PAYG session) that is charged in full if you miss an appointment under our cancellation policy. This will not be reimbursed by your insurer as they do not pay out for missed appointments. If you miss an appointment, we will need to take another refundable deposit to continue treating you.

Refund Policy:

We have a strict non-refund policy for any session/appointment attended.
We have a strict non-refund policy for any consultations, sessions or plans purchased with a promotional discount.
If you have purchased a full priced multiple session plan with no promotional discounts, At any stage, if you wish to be refunded for the remaining sessions not attended, all sessions performed up until then will be retrospectively charged at a full PAYG rate (£75 for premium plans or £35 on Express plans), any surplus, will then be refunded.

Non-Attendance Fees:

In the event that you have unused credit and do not attend sessions/Appointments for a 2-month period, the following will occur:
Credit on your account will be charged a PAYG session (£75 for premium plans or £35 on Express plans) every 2 weeks until you attend or your credit has run out.
This is to encourage you to keep active in your treatment plan and reach your goals.
If you have discussed and agreed a specific time gap with your specialist for genuine reasons, this will not apply until the agreed time has ended.

By booking an appointment, You are giving your consent to treatment and accept any associated risk. You are confirming you understand and are agreeing to the above terms of our cancellation, Refund and Non-Attendance Policies.

We thank you for your cooperation and very much look forward to welcoming you to our practice.